G'L / PAGE Privacy Policy

Privacy Policy

 

Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how G’LORE London collects, uses, shares and protects personal information when you visit our website, contact us or purchase from us.

1. Who we are

G’LORE London is a trading name operated by [FULL LEGAL NAME]. For the purposes of applicable data protection law, we are the controller of the personal information described in this policy.

Email: glore.ssupport@gmail.com

2. Information we collect

Depending on how you interact with us, we may collect:

  • identity and contact details, such as your name, email address, telephone number, billing address and delivery address;
  • order and transaction information, including products purchased, order value, delivery status and refund history;
  • payment-related information processed by our payment service providers. We do not normally receive or store your full payment card number;
  • account, enquiry, complaint, review and customer-support communications;
  • marketing preferences and records of consent;
  • technical and usage information, such as IP address, device and browser information, pages viewed, interactions, referral source and cookie identifiers; and
  • information you choose to provide in forms, surveys or competitions.

3. How we use your information

We use personal information to:

  • process orders, take payment, arrange delivery and provide order updates;
  • handle returns, refunds, complaints and customer-support requests;
  • operate, secure, maintain and improve our website and services;
  • detect and prevent fraud, misuse and security incidents;
  • keep business and transaction records where required;
  • measure website performance and understand how customers use our services; and
  • send marketing communications where you have consented or where another lawful basis permits us to do so.

4. Our lawful bases

Where the UK GDPR applies, we rely on one or more of the following lawful bases:

  • Contract: to take steps at your request and fulfil an order with you.
  • Legal obligation: to comply with accounting, consumer-protection and other legal requirements.
  • Legitimate interests: to operate and improve our business, provide customer support, secure our services and prevent fraud, provided those interests are not overridden by your rights.
  • Consent: for optional marketing, analytics or advertising activities where consent is required. You may withdraw consent at any time.

5. How we obtain information

We collect information directly from you, automatically through our website and cookies, and from service providers involved in payments, order fulfilment, delivery, fraud prevention, analytics and marketing.

6. Who we share information with

We may share only the information reasonably necessary with:

  • payment processors and fraud-prevention providers;
  • commerce, website-hosting, technology and customer-support providers;
  • order-fulfilment, warehousing, delivery and tracking partners;
  • analytics, advertising and marketing providers, subject to your consent where required;
  • professional advisers, insurers, auditors and financial institutions; and
  • courts, regulators, law-enforcement bodies or other authorities where required by law.

We do not sell personal information for money.

7. International transfers

We operate from Brazil and some service providers may process information in the United Kingdom, Brazil, the United States or other countries. Where data protection law requires it, we use an approved transfer mechanism or other appropriate safeguard and take steps to protect the information.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose collected, including to fulfil orders, provide support, maintain required business and transaction records, resolve disputes and enforce agreements. Retention periods vary according to the type of information and applicable legal requirements.

9. Your rights

Subject to applicable law, you may have the right to:

  • access your personal information;
  • correct inaccurate or incomplete information;
  • request deletion or restriction of processing;
  • object to certain processing, including direct marketing;
  • receive certain information in a portable format;
  • withdraw consent at any time, where processing is based on consent; and
  • complain to a data protection authority.

To exercise a right, email glore.ssupport@gmail.com. We may need to verify your identity before acting on a request.

10. Marketing

You can unsubscribe from marketing emails by using the unsubscribe link in any message or by contacting us. Service messages about an order are not marketing and may still be sent when necessary.

11. Cookies and similar technologies

We use strictly necessary cookies and, with your permission where required, optional analytics, preference and advertising cookies. For more information, read our Cookie Policy and use the cookie banner or Cookie Preferences control to change your choices.

12. Security

We use reasonable technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Children

Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation.

14. Complaints

Please contact us first so we can try to resolve your concern. You may also complain to the UK Information Commissioner’s Office at ico.org.uk where the UK GDPR applies, or to another competent data protection authority.

15. Changes to this policy

We may update this policy to reflect changes to our services, practices or legal obligations. The latest version will be published on this page with a revised “Last updated” date.