G'L / PAGE Returns & Refunds Policy

Returns & Refunds Policy

Last updated: 30 July 2026

We want you to feel confident ordering from G’LORE London. This policy explains our 30-day returns promise and your statutory rights.

1. Our 30-day return window

You may request a return within 30 calendar days after delivery. To start a return, email glore.ssupport@gmail.com with your order number and the item you wish to return. We will provide return instructions and the correct return destination. Please do not send an item without first contacting us.

2. Your legal right to cancel an online order

UK consumers generally have the right to cancel an online purchase without giving a reason from the date the contract is made until 14 days after the goods are delivered. After telling us that you wish to cancel, you normally have a further 14 days to send the goods back. Our 30-day return promise gives additional time to request a return and does not reduce this legal right.

3. Return condition

You may inspect an item as you would in a shop. For a change-of-mind return, please keep the item unused beyond what is reasonably necessary to inspect it, with accessories and original packaging where reasonably possible. We may make a lawful deduction if handling has reduced the item’s value.

4. Items that cannot be returned for a change of mind

Legal exceptions may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, personalised goods and other items excluded by law. This exception does not remove your rights where an item is faulty, damaged, incorrect or not as described.

5. Faulty, damaged, incorrect or not-as-described items

Contact us promptly with your order number and a description of the issue. Photographs may help us resolve the matter quickly but do not remove your legal rights. Where goods are faulty, damaged, incorrect or not as described, we will provide the remedy required by law, which may include a refund, repair or replacement, and we will cover reasonable return costs where required.

UK consumers normally have a short-term right to reject faulty goods within 30 days. Further rights, including repair or replacement, can continue after that period.

6. Return postage

For a change-of-mind return, you are responsible for the direct cost of returning the item unless we agree otherwise. For a faulty, damaged, incorrect or not-as-described item, we will provide or reimburse a reasonable return method where required by law.

7. Refunds

Approved refunds are made to the original payment method. For a valid cancellation, we will refund sums due without undue delay and normally within 14 days after we receive the goods back or receive acceptable evidence that they were sent back, whichever is earlier. We may withhold the refund until then where the law permits.

If you paid for standard delivery, the legally required standard delivery amount will also be refunded. Extra cost for an enhanced delivery option is not refundable beyond the standard amount. Standard UK delivery is currently complimentary.

8. Exchanges

We cannot guarantee direct exchanges because availability can change. Contact us and we will explain the available options. A return and a new order may be the quickest route.

9. Cancelling before dispatch

Contact us as soon as possible if you wish to cancel. If the order has not been dispatched, we will try to stop it and issue the appropriate refund. If it has already been dispatched, follow the return process above.